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Real life

My Orwellian battle with Vodafone

29 January 2022

9:00 AM

29 January 2022

9:00 AM

After launching an investigation into my missing phone, Vodafone informed me it could not deal with me any further until I went through a series of checks to prove that I was who I said I was.

I then became locked in an Orwellian battle with an automated system that sent email after email demanding, for example, that I confirm my email, until I gave up on my lost phone, because no amount of confirming seemed to work.

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