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Real life

Do charities really deserve my mum’s data?

11 May 2024

9:00 AM

11 May 2024

9:00 AM

A letter from Archie Norman, chairman of M&S, popped into my inbox after I complained that I had run over my foot with a changing room door.

It wasn’t a personal letter, rather a generic response, and this was a relief because I would not have liked the actual Archie Norman to have actually seen the complaint email I sent with a close-up picture of my bruised black, grazed and manky-looking foot.

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