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Real life

118 000 is, I now realise, the number of the beast

It led me to a 26-minute call that cost £134.08, including VAT. Great balls of fire.

7 February 2015

9:00 AM

7 February 2015

9:00 AM

‘Orange 1-1-8 thousand how may I help you?’ said the cheerful voice. Carefree as you like, I asked for the number for Sky customer services to report my parents’ broken digibox.

This was back on Christmas eve morning. I had been walking the dog around Kenilworth Castle when my dad rang in a panic saying the Sky box had broken, and, well, we had rather hoped to watch some television over Christmas.

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