‘Orange 1-1-8 thousand how may I help you?’ said the cheerful voice. Carefree as you like, I asked for the number for Sky customer services to report my parents’ broken digibox.
This was back on Christmas eve morning. I had been walking the dog around Kenilworth Castle when my dad rang in a panic saying the Sky box had broken, and, well, we had rather hoped to watch some television over Christmas.
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