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Real life

We are only one thank you away from killing one another

3 March 2018

9:00 AM

3 March 2018

9:00 AM

‘Good afternoon, my name is Bradley, and how may I be of help to you today?’

After you’ve spent ten minutes negotiating an automated system that quite clearly aims to frustrate you from ever getting through to a human being, when you do get through to one, through dint of your own bloody-minded refusal to reply to any of the absurd automated questions — ‘If you are calling about something irrelevant, please say “irrelevant!”’ — until the system cannot cope with your silence, and concedes that it will have to put you through to a real person, it is patently absurd...

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