Customer service

The lunacy of customer service in the time of Covid

10 October 2020 9:00 am

‘Please be aware there is now a Covid surcharge,’ I told the builder boyfriend one morning, as we discussed the…

Customer surveys: just say no

27 June 2015 9:00 am

Against the customer service Q&A

I don’t want to rate the restaurant. I want to rate the date

22 March 2014 9:00 am

Everyone’s a critic, but that doesn’t mean we want to fill in a survey every time we buy a meal