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The Wiki Man

The MBA idiocies that ruin everything

6 May 2017

9:00 AM

6 May 2017

9:00 AM

I rang a company’s call centre the other day, and the experience was exemplary: helpful, knowledgeable, charming. The firm was a client of ours, so I asked what they did to make their telephone operators so unbelievably good. ‘Um, to be perfectly honest, we probably overpay them.’

Their call centre was 20 miles from a large city.

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