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Diary

Diary

28 January 2017

9:00 AM

28 January 2017

9:00 AM

Did you know that if you use the f-word while talking to a BT representative, they hang up on you? Here’s how our conversation went when I finally got through after several abortive attempts and ‘holding’ for at least 15 minutes. Me: ‘I’m ringing because the engineer who was supposed to come between 8 a.m.

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