I wonder how many Australians, like me, have found communicating with our national health care bureaucracy, Medicare, about as easy as winning Lotto?

Oh, it shouldn’t be that hard, Boomer, their website contains a 24-hour contact number, right?

Well, yes. But after finding that a refund of $41.40 owing on my wife’s recent visit to our non-bulk billing medical centre hadn’t made it back to our bank account via her debit card in more than a week, despite a receipt showing it had been paid, she visited the GP’s office and was told she would have to contact Medicare.

‘It’s obviously been paid...