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Any other business

Why can’t the UK be more like Marks &amp; Spencer?

20 January 2024

9:00 AM

20 January 2024

9:00 AM

Marks & Spencer was a 20th-century paradigm of better business: a trusted brand and a benign employer that built strong relationships with suppliers and generated handsome returns for shareholders. Then its performance began to fade, as one management team after another failed to keep pace with retail trends in-store and online.

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