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End of the line: it’s time to rethink the queue

It’s time to rethink the queue

25 September 2021

9:00 AM

25 September 2021

9:00 AM

Flying to Kalamata this week, I did my own little bit to reduce the terrible queues at Heathrow Terminal 5. Heroically, I stacked up the grey luggage trays once they’d been emptied by passengers coming through security.

As a result, there were more loaded trays for people to pick up, and a smaller tailback of passengers — including me — waiting to pick up their unloaded trays.

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